Shipping policy

Shipping Policy

Last Updated: June 26th, 2025

Thank you for shopping with Zenith Threads Co. We're committed to delivering your order quickly, reliably, and with full transparency. This policy outlines our current processing times, delivery windows, restrictions, and international terms.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays begin processing on the next business day.
  • Once shipped, you’ll receive tracking details via email.

2. Shipping Rates & Delivery Times

We offer free global shipping on all orders—no minimum spend, no hidden fees.

A. Domestic (Australia)

  • Shipping Method: Standard tracked shipping
  • Estimated Delivery: 7–14 business days

B. International

  • Shipping Method: Standard international tracked service
  • Estimated Delivery: 10–21 business days (location-dependent)
Delivery times are estimates and may be impacted by customs, holidays, local courier delays, or unforeseen circumstances.

3. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or restricted countries
  • Unavailable shipping zones will be flagged during checkout

4. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or local taxes upon arrival
  • These charges are not included in your purchase and are the buyer’s responsibility
  • Please check with your country’s customs office for more details

5. Shipping Delays

Although we aim to meet delivery windows, delays may occur due to:

  • Carrier or customs delays
  • Extreme weather or natural events
  • Regional or global transport disruptions

While we will notify you where possible, Zenith Threads Co. is not responsible for delays once a package is in transit.

6. Lost or Stolen Packages

Zenith Threads Co. is not responsible for orders marked “delivered” but not received.

  • Check with neighbors, building management, or parcel lockers
  • Contact the shipping carrier to open a delivery claim
  • Still unresolved? Email us for assistance: Sales@ZenithThreadsCo.com

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout
  • If you need to make a change, contact us immediately. Changes cannot be guaranteed once an order is fulfilled

8. Policy Updates

This shipping policy may be updated from time to time. All changes are effective immediately upon posting to our website.

9. Contact Us

  • 📧 Email: Sales@ZenithThreadsCo.com
  • 📍 Address: 7 Perrona Gardens, Mullaloo, Perth WA 6027, Australia
  • 📞 Phone: +61 406 756 930