Contact information

Contact Information

At Zenith Threads Co., we believe that fast, clear communication builds trust. Whether you’re figuring out which size will suit you best, checking on an order, or need help with a return, our team in Perth is ready to assist you promptly and professionally.

📩 General Contact

  • Email: Sales@ZenithThreadsCo.com

  • Phone: +61 406 756 930

  • Support Hours (AWST):

    • Monday–Friday: 9:00 AM–5:00 PM

    • Saturday, Sunday & Public Holidays: Closed

  • Response time: We answer most emails within 24–48 business hours. If your inquiry is urgent, please mention it in the subject line.

Email is our preferred contact method because it lets us track your request and respond in detail. We use a ticketing system, so even if you call, we may ask you to follow up via email for documentation.

🏢 Business Details

  • Legal Business Name: Zenith Threads Co.

  • ABN: 40 655 422 726

  • Registered Address:
    7 Perrona Gardens
    Mullaloo, WA 6027
    Australia

This is our official business and return address. We operate online only and do not currently offer in‑person shopping or local pickup at this location.

📮 Mailing & Returns

If you’ve been authorised to return an item, please send it to:

Zenith Threads Co.
7 Perrona Gardens
Mullaloo, WA 6027
Australia

We’re a small, remote‑working team, so returns sent without prior approval may be refused. Always email us first to obtain a Return Merchandise Authorisation (RMA).

💬 How We Can Help

  • Order updates: Haven’t received a tracking email? Get in touch and we’ll check on your parcel.

  • Sizing & product questions: Unsure which size or style is right for you? We can provide measurements and fit advice.

  • Returns & exchanges: We’ll guide you through our return process and send detailed instructions.

  • Policies & general inquiries: If you need clarification on shipping, returns, privacy or any other policy, we’re here to explain.

🤝 Connect With Us

We love hearing from you! You can also reach out or keep up with new releases through:

Our social channels are monitored during business hours. For order‑specific issues, please email us so we can access your details securely.