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Returns & Refunds Policy

Last Updated: June 26th, 2025

At Zenith Threads Co., we want every purchase to feel right. If something’s off—whether it's sizing, quality, or simply a change of mind—we’re here to help. The following policy outlines how returns, refunds, and cancellations are handled globally, in compliance with consumer law and your rights as a buyer.

🕒 Return Eligibility

  • You may return your item(s) within 30 days of receiving your order
  • Items must be in new, unused condition with all tags and packaging intact
  • Returns are accepted for change-of-mind purchases or defective items
  • We reserve the right to decline returns that show signs of wear, damage, or use
New = Unopened, unused, and in original condition with tags and packaging intact.

📦 How to Start a Return

To initiate a return, please email us with the following details:

  • Your order number
  • The reason for your return

📧 Email: Sales@ZenithThreadsCo.com

Once your return is approved, you’ll receive an RMA (Return Merchandise Authorization) and step-by-step instructions. Most return requests are processed within 1–3 business days.

📮 Return Address

Zenith Threads Co.
7 Perrona Gardens
Mullaloo, Perth WA 6027
Australia
ABN: 40655422726

Note: Do not send items back without contacting us first. Unauthorized returns will not be accepted or processed.

💰 Refunds

Once your return is received and inspected, we’ll notify you of the refund status:

  • Approved refunds are issued to your original payment method within 7–10 business days
  • We offer free global shipping for all outbound orders. In the event of a return, outbound shipping is not deducted from your refund. However, return shipping costs are your responsibility unless the item was faulty or incorrect.

If your refund has not appeared within 15 business days, contact us at Sales@ZenithThreadsCo.com.

🚚 Return Shipping Costs

  • Return shipping is the customer’s responsibility unless the item was faulty or incorrect
  • We recommend using a tracked shipping method—we’re not liable for lost return parcels

🛠 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us right away. We’ll investigate and resolve the issue—either with a replacement or full refund.

📧 Email: Sales@ZenithThreadsCo.com

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If you reside in the European Union, you are entitled by law to cancel or return your order within 14 days of delivery, for any reason.

  • Items must be unused, in original condition, and returned with proof of purchase

To exercise this right, email Sales@ZenithThreadsCo.com within 14 days of receiving your order.

🧾 Late or Missing Refunds

  • Check your bank or credit card account again after a few days
  • Contact your card issuer or payment provider—it may take time before your refund is officially posted
  • If you’ve done all of this and still haven’t received your refund, please contact us directly

📧 Email: Sales@ZenithThreadsCo.com

🙋 Need Help?

For any questions regarding returns, exchanges, damaged items, or refund timing—reach out to our support team. We're here to make it right.

Thank you for choosing Zenith Threads Co. We’re committed to quality, fairness, and ensuring every piece you order arrives as expected—or better.