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Zenith Threads Co. Return Policy

Last Updated: November 15, 2024

We want you to love every purchase you make from Zenith Threads Co. However, if you’re not completely satisfied, we’re here to help. Please review our return and refund policy below.

Return Eligibility

30-Day Return Window

  • You have 30 days from the date of delivery to return any eligible item.

Item Condition Requirements

  • Items must be:
    • Unworn, unused, and in the original condition as received.
    • With all original tags attached.
    • In the original packaging.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Gift cards
  • Custom or personalized items
  • Intimate apparel (e.g., undergarments)

How to Initiate a Return

  1. Email Us: Contact us at Sales@ZenithThreadsCo.com with the following details:

    • Your order number
    • The reason for your return

  2. Follow Instructions: Once your return request is reviewed, we will provide instructions on how to send your item back.

  3. Return Address: After approval, please send your returns to:

    Zenith Threads Co.
    7 Perrona Gardens, Mullaloo
    Perth, WA 6027, Australia

    Note: Items returned without prior authorization will not be accepted.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange for a defective or damaged item, please email us at Sales@ZenithThreadsCo.com.
  • For all other cases, the quickest way to get the item you want is to return the original item and place a new order.

Refunds

  1. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  2. If approved, a refund will be issued to your original payment method within 7-10 business days.

  3. Original shipping costs are non-refundable unless the return is due to a defect or incorrect item.

    Note: If you haven’t received your refund after 15 business days, please contact us at Sales@ZenithThreadsCo.com.

Return Shipping Costs

  • Customer Responsibility: Unless the item is defective or incorrect, you are responsible for the cost of return shipping.
  • Original Shipping Fees: If a refund is approved, the original shipping fees (if applicable) will not be included in your refund.

Damages & Issues

  • Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at Sales@ZenithThreadsCo.com so we can make it right.

European Union 14-Day Cooling Off Period

If you are a customer in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, as part of your statutory rights. To qualify for a return, items must be:

  • Unworn, unused, and in original condition with all tags attached.
  • Returned with proof of purchase.

To exercise your EU rights, please email us at Sales@ZenithThreadsCo.com.

Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  1. Check your bank or credit card statement.
  2. Contact your bank, as processing times can vary.
  3. If you still don’t see your refund, email us at Sales@ZenithThreadsCo.com.

Need Help?

For any questions regarding returns, refunds, or exchanges, please contact us at Sales@ZenithThreadsCo.com. We're here to assist you!