Politique d'expédition

Zenith Threads Co. Shipping Policy

Last Updated: November 15, 2024

Thank you for shopping with Zenith Threads Co.! We aim to ensure your order reaches you smoothly and promptly. Please review our shipping policy below for details on processing times, shipping rates, delivery estimates, and related information.

1. Order Processing Time

  • Standard Processing: Orders are processed within 1-3 business days after your purchase is completed.
  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will begin processing on the next business day.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

A. Domestic Shipping (Australia)

  • Standard Shipping: Free on orders over AUD $60.
  • Estimated Delivery Time: 7-21 business days.

B. International Shipping

  • Standard International Shipping: Flat rate of AUD $12.99.
  • Estimated Delivery Time: 7-21 business days, depending on the destination.

Note: Delivery times are estimates and may vary due to factors such as customs processing, public holidays, or other unforeseen delays.

3. Shipping Restrictions

  • We currently offer shipping to most countries worldwide.
  • Exclusions: We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted countries.
  • If we are unable to ship to your location, you will be notified during the checkout process.

4. Customs, Duties, and Taxes

  • For international orders, your package may be subject to import duties, taxes, and customs fees, which are not included in our prices or shipping fees.
  • These charges are the responsibility of the recipient and must be paid upon the package’s arrival in your country.
  • Please check with your local customs office for information on duties and taxes before placing your order.

5. Shipping Delays

While we aim to meet all delivery estimates, unforeseen delays may occasionally occur due to:

  • Carrier delays
  • International customs processing
  • Weather conditions
  • Other factors beyond our control

If there is a significant delay in your delivery, we will notify you as soon as possible. Zenith Threads Co. is not responsible for delays caused by the shipping carrier or customs clearance processes.

6. Lost or Stolen Packages

  • Zenith Threads Co. is not responsible for lost, stolen, or misplaced packages once they are marked as delivered.
  • If your package shows as delivered but you cannot locate it:
    • Check with your neighbors or building management.
    • Contact the shipping carrier directly to open a claim.
  • For additional assistance, you can reach out to us at Sales@ZenithThreadsCo.com.

7. Incorrect Shipping Information

  • Please ensure all shipping details are correct at checkout. Zenith Threads Co. is not responsible for failed deliveries due to incorrect shipping information provided by customers.
  • If you realize there is an error after placing your order, contact us immediately at Sales@ZenithThreadsCo.com. We will do our best to accommodate changes before your order is shipped, but we cannot guarantee modifications can be made in time.

8. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to this page. Please review this policy periodically for updates.

9. Contact Us

If you have any questions or need assistance with your order, please feel free to reach out to us:

  • Email: Sales@ZenithThreadsCo.com
  • Address:
    Zenith Threads Co.
    7 Perrona Gardens, Mullaloo,
    Perth, WA 6027, Australia
  • Phone: +61 406 756 930